Frequently asked questions.
Project Management for Hotel IT Systems
FAQs
What does a hotel IT project manager actually do?
We coordinate the entire project end-to-end: planning, vendor communication, configuration oversight, integrations, testing, training coordination and go-live support—so the hotel team can focus on daily operations.
How do you ensure a migration or system rollout does not impact daily operations?
Through structured planning, realistic timelines, clear responsibilities and close coordination with all stakeholders. Our goal is to minimise operational pressure during every phase.
Do you work on-site or remotely?
We work in a hybrid model. Key moments—validation, training, go-live—can be performed on-site, while coordination and follow-up are typically remote.
Do you coordinate all vendors involved in a system project?
Yes. We coordinate PMS, RMS, CRS and all relevant technology partners. Other systems can be included when needed, but we keep the scope focused to maintain efficiency.
How long does a typical hotel IT project take?
It depends heavily on the scope and the hotels involved. Timelines range from 2 weeks (simple PMS migration with a basic rate structure) to 4 months (defining a full technology stack for a luxury hotel or multi-property group). There is no single fixed timeline.
Can you manage multiple systems at once?
Yes. Running PMS + RMS + CM + BE, as an example, projects in parallel is often efficient when dependencies and workflows are well managed.
What are the most common risks in hotel IT projects?
Unclear requirements, limited staff availability, integration delays, poor vendor coordination, and unrealistic deadlines. Most risks can be mitigated early with proper planning.
Do you offer “turnkey” project management for hotels with limited resources?
Yes. We specialise in supporting hotels that prefer to outsource the entire process. We manage the heavy workload so the team only focuses on validation and training.
Do you provide post–go-live support?
We do not provide direct system support beyond Mews, but we can coordinate support interactions with vendors and ensure issues are escalated and followed properly.
We can also offer ongoing consultancy if the hotel wants continued guidance.
Do you work with international hotels?
Yes. We manage projects worldwide. Most clients are in Spain and Europe due to proximity, but we have also supported projects in the United States and other regions.
RFP & Vendor Selection FAQs
What systems can you run an RFP for?
For any hotel technology stack: PMS, CRS, RMS, Channel Manager, Booking Engine, POS, housekeeping tools, guest journey apps and more. Our speciality is PMS selection, but we cover the full distribution ecosystem.
How long does an RFP process take?
It depends on the scope and whether the RFP already exists or must be created from scratch.
• Simple, pre-defined RFP: ~6 weeks
• Full-stack distribution RFP with several hotels & departments: up to 4 months
What does your RFP service include?
Requirement alignment, market research, vendor shortlist, structured evaluation, scoring matrix, demo planning, financial comparison, contract review and a final recommendation aligned with the hotel’s goals.
How do you ensure the evaluation is objective?
The client defines core needs, and we evaluate with neutrality. MysterTech prioritises the hotel’s requirements over any partner relationship. If the best solution is from a vendor we are not partnered with, we still recommend it—always in the client’s interest.
Do you negotiate pricing and terms with vendors?
We can support and guide the negotiation process, but negotiation is typically led by the client. We ensure the hotel knows what to negotiate and what risks to avoid.
Do you work with independent hotels or groups?
Both. We support independent hotels and chains that prefer to externalise the RFP process to save time and guarantee objectivity.
Can you help define requirements if the hotel is unsure what it needs?
Yes. We help structure and align requirements according to the hotel’s brand, values and operational workflows.
Do you attend all vendor demos?
Yes. It is essential to evaluate usability, workflows, technical capabilities and gaps. This allows us to deliver a complete and objective recommendation.
Do you provide implementation coordination after the RFP?
Yes. We can coordinate project teams of the selected vendors to ensure a smooth onboarding and consistent execution.
How do you price RFP consulting?
Pricing depends on different aspects like whether the RFP exists or must be created, number of systems included, number of vendors evaluated, and whether the hotel wants us to manage the implementation afterwards. All projects are priced individually.
MEWS FAQs
Migration Process, Timeline & Onboarding Options
How long does a standard Mews migration take?
Most projects take 4–5 weeks, depending on the complexity, integrations and the onboarding package selected with Mews.
Does Mews always configure the system for the hotel?
No. It depends entirely on the onboarding package chosen:
Classic+ (most common) – The hotel completes online training via Mews University and is responsible for configuration, with remote assistance from the Mews Onboarding Manager.
Higher-level packages – May include on-site support from the Onboarding Manager.
Full-configuration packages – Mews manages the majority of the configuration directly.
How much involvement is required from the hotel team?
It depends on the onboarding package contracted with Mews. Hotels using Classic+ handle most of the configuration themselves. If a hotel prefers to reduce operational load or speed up the process, MysterTech offers complementary services:
• Configuration assistance
• On-site training
• On-site go-live support
• Tailored onboarding add-ons
Can MysterTech reduce the configuration time?
Yes. Through expertise and efficiency we typically help hotels save around two weeks in configuration and validation.
Data, Imports & Historical Information
Can data be automatically migrated from our current PMS to Mews?
No. Mews does not offer automated migrations from other PMS. Most PMS can export future reservations in Excel.
Mews provides a standard format for imports, and we can convert and prepare the files if needed.
Can historical data be imported into Mews?
Mews Analytics can import up to two previous years plus the current year, including basic daily metrics. For deeper or more granular historical data, hotels can use integrated BI partners capable of ingesting legacy information.
Integrations & Marketplace
How many integrations are available in Mews?
Around 1,000 technology integrations, across categories such as RMS, POS, payments, housekeeping, access control, accounting and automation tools.
Can we integrate a partner that is not currently in the Mews Marketplace?
Yes. Mews offers an Open API that allows partners to build new integrations. However, the development process requires time, must be managed by the partner, and should be planned early in the project. MysterTech can provide guidance, but we do not lead API development or custom integration projects.
Can we keep our existing booking engine?
Yes. Some booking engines are already integrated and available with Mews Marketplace or can be connected via channel manager.
Training, Operations & Go-Live Support
How is training delivered?
Training is provided online through Mews University, which is included in all onboarding packages. If preferred, MysterTech can deliver on-site training sessions at an additional cost.
What support does Mews provide during go-live?
Mews offers remote go-live support and five business days of hypercare with the onboarding manager before transitioning the hotel to standard support.
Can MysterTech provide on-site support during go-live?
Yes. We can be present at the property during the launch to help reduce stress, accelerate adoption and solve operational issues immediately. We also offer optional monthly support packages or hour bundles for continued optimisation.
What operational areas can MysterTech audit in Mews?
We audit the full PMS configuration to identify errors or inefficiencies in rates and room types, financial mappings and reporting, automations, integrations or operational workflows. We currently focus on Mews PMS and are in the process of obtaining certification for Mews POS.
Multi-Property & Chains
Do you work with multi-property setups?
Yes. We have experience delivering multi-property migrations across several countries, ensuring consistency and operational alignment across all units.
Can multiple hotels go live at the same time?
Yes, depending on resources and readiness. Staggered rollouts are often recommended to minimise operational risk.
Costs, Support & Post-Implementation
How do you calculate project costs?
Pricing depends on complexity: number of integrations, room count, data preparation needs, operational structure and whether on-site support is required. All proposals are fully customised.
Do you offer support after the Mews hypercare period?
Yes. MysterTech provides optional personalised support packages for hotels that prefer a more direct and consultancy-based relationship after go-live.